Refund Policy

Ask My Lawyer Pty Ltd wants you to feel confident booking a consultation. We offer a 30-day money-back guarantee on consultation fees.

Refund window

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Payments are securely processed by our payment provider, Stripe. To request a refund:

1. Email our support team at support@askmylawyer.com.au with your booking reference.
2. We'll review your request and, where eligible, issue the refund back to your original payment method.

Processing time

Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

Your consumer rights

Nothing in this policy limits any rights you have under the Australian Consumer Law or other non-excludable consumer protection laws in your jurisdiction.

Contact

Ask My Lawyer Pty Ltd, Australia. Email: support@askmylawyer.com.au.